App & Connectivity

Setup & Pairing

• I'm having trouble connecting my phone to the device using Bluetooth
• How can I update the app if an update is released?
• Is use data synced across phones if more than one is connected to the device?
• My device disconnected from the app, what should I do?
• How do I connect the app to my device?

Usage, Data & Settings

• Does the Earflo app track sessions that are completed without the app connected?
• Will treatment data sync across phones?
• Can I connect multiple phones to one device?
• Is internet required to use the app?
• Is my child’s data private and secure?
• Does the app collect personal health data?

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